Return Policy

Return Policy

We guarantee your total satisfaction and offer a world-class returns policy. If your new and unused gear just doesn't fit your needs, we will issue you a refund or exchange. Any new or unused returns must be in the condition you received them in with the original box and/or packaging and the manufacturer tags where applicable.

Please take note of the following requirements to facilitate a return or an exchange.

·         We require items  to be returned in their original packaging and in their original condition accompanied by sales invoice within 30 days from date of delivery

·         We regret it but used items cannot be returned for exchange or credit unless due to manufacturer defect

·         We will accept returns for any item that is defective due to manufacturing defect. We will handle the return to the manufacturer for you, and happily provide a replacement, if manufacturer agrees to do so. The replacement could be the closest approximation if the original is no longer available or a store credit will be issued, which will be determined at our discretion

·         Any electronic products including watches that have been opened and/or used cannot be returned unless the item was received defective

·         All nutritional products and food products sales are final

·         All underwear sales are final

·         All “On sale” item sales are final

·         All swimwear item sales are final


Return Procedure

To return item(s), please follow these steps:

Place in a large envelop or box up the item(s) you're returning/exchanging, and use the original invoice to explain in detail the reason for the return or exchange.

Please send the item(s) to the following address, 

Action X Store

28 Bonham Strand, Sheung Wan

Hong Kong

Tel: +852 3102 2977

Please contact us if you wish to return or exchange an item and need any assistance. 

© Action X HK Limited 2019
Action X HK Ltd. G/F, 28 Bonham Strand, Hong Kong
Company No.:: 61474492-001-05-14-8
Contact No.: 31022977
Email address: